Frequently Asked Questions (FAQ)
1. What is Global Delivered?
Global Delivered (Global Shopping LLC) is a UAE based retailer specializing in bringing authentic international brands and products from the United States directly to customers across the UAE.
2. Where do you ship?
We currently deliver to customers in the United Arab Emirates (UAE) and are working on expanding to more international destinations soon.
3. Are the products authentic?
Yes. All products sold on our platform are 100% authentic and sourced from trusted retailers and brands in the United States.
4. How long does delivery take?
Delivery times depend on product availability and shipping method. On average:
Order Processing: 2–3 business days
International Shipping: 10–12 business days
Total delivery time usually ranges between 12–15 business days.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through https://www.globaldelivered.com/track-your-order/
6. What payment methods do you accept?
We accept major international payment methods including:
Visa
Mastercard
American Express
Google Pay
All payments are processed securely.
7. Can I cancel my order?
Orders may be canceled within two days of purchase by contacting our customer service team.
8. Do I have to pay customs duties or taxes?
No, everything is included in the price of the product. So you need not pay extra for custom and taxes.
9. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or defective, notify us within 1 day of delivery. We will arrange a replacement or full refund at no additional cost.
10. Can you source products that are not listed on the website?
Yes. If you are looking for a specific product from the U.S. that is not available on our website, you can contact us with the product link, and we will try to source it for you.
11. How can I contact customer support?
You can reach our support team through:
Email: info@globaldelivered.com
Phone: +1 201 292 4344
Contact Form: Available on our Contact Us page
Our support hours are Monday – Friday, 9:00 AM – 5:00 PM.
12. What if my order is delayed?
Sometimes delays can occur due to customs processing or courier issues. If your order is delayed, our support team will assist you in tracking and resolving the issue.